Three Management Reports for the price of two:
- Software Industry Performance (SIP) Report
- Managing Maintenance & Support
- Package Customisation Analysis
The IT software industry is often the subject of damning media reports, with continual tales of software development projects that have been abandoned at great cost, or are orders of magnitude over budget and/or duration. As the decades roll by the disasters continue. Or do they?
Have we learnt anything over fifty years of commercial software development? Is the IT industry performing better now than it was 20 years ago?
The SIP report is based on research performed by the ISBSG using data submitted to its Development and Enhancement repository of close to 6,000 software projects. The report includes analysis of the following:
- Productivity over Time
- Defects Rates over Time
- Speed of Delivery over Time
- Accuracy of Estimates of Project Efforts
- Accuracy of Estimates of Project Duration
- Accuracy of Estimates of Software Size
- Project Work Type over Time
- Programming Languages
- Use of Methodologies
“The Software Industry Performance (SIP) report is an excellent study with valuable and thought-provoking results”, says Capers Jones, Chief Scientist Emeritus of Software Productivity Research (SPR). “I will certainly recommend the SIP report to my clients and colleagues”.
The ISBSG regularly releases special analyses covering topics of value to IT practitioners and IT customers. Local language versions of these papers may be available from the ISBSG Member in each country.
Managing Your Maintenance & Support Environment (2012 Update)
With data on more than five hundred Applications in the Maintenance and Support repository we can now provide useful information to help with the planning and management of Maintenance and Support functions. This information can be used to better manage internal or outsourced maintenance and support.
This report provides insight into the following:
- The number of M&S staff being used by application size.
- The level of incident reporting by application size.
- The level of defects being encountered by application size.
- The median time to repair by application size.
- The proportion of time being spent of Maintenance and the proportion on Support.
- The percentage of time being spent on the different categories of maintenance: Corrective & Preventative; Perfective & Adaptive.
- The proportion of time being spent on the different categories of support: User help & Advice; Problem investigation; Queries and quick service.
Package Customisation – What to expect
This ISBSG special analysis reveals that choosing and implementing a package has advantages over developing new software, provided that the implementation is either turnkey or utilises customisation facilities provided with the package. Package projects that involve changes to the package source code perform worse than development projects.