For Sogeti it’s crucial to compare our M&S performance against the ISBSG data. Only after comparing to the industry, we know if our maintenance activities have been carried out in an efficient way. This knowledge enables us to identify the applications where corrective actions could be needed.

Also it hands us the possibility to show the customers that their applications are managed in an efficient way, which increases predicatbility and transparency and therefore our most important metric: customer satisfaction.